Susan Goldsmith

Principal; Deloitte Consulting LLP.

Susan Goldsmith is a Principal in the Monitor Deloitte strategy team. She is a seasoned
executive with over 20 years of experience in Media and Entertainment, Consumer
Products / Retail, and High Tech, specializing all aspects of broad scale organizational
strategy and change. Susan has worked extensively with The Walt Disney Company on
multiple change programs targeting high growth segments and other Media clients in
developing long range strategic plans to drive growth. She has also helped clients such as
Mattel, Gap, The Recording Academy, Tyler Perry Studios, and Intel enable growth through
development of global branding capabilities, innovation, customer engagement /
experience and digital enablement.

Susan has focused her career on working with executives who are leading a broad change
agenda, requiring alignment across multiple dimensions … people, processes, systems
and culture. Susan brings vast experience across the programmatic elements of such
initiatives and has herself been the change executive on several multi-year, enterprise-wide
engagements. Susan also specializes in the oftentimes more difficult dynamics of change
including leadership, talent and culture. Susan partners with her clients to translate their
aspirations into an executable program. She has extensive large group facilitation
expertise and works closely with C-Suite executives to drive productive interactions and
alignment, including Board effectiveness.

Susan’s functional expertise spans Marketing, Finance, Human Resources, Information
Technology, Broadcast and Studio Operations and Legal / Business Affairs. She has
worked with countless functional leaders to improve the performance / contribution of their
teams, enhance the value proposition and internal positioning, and on individual team
member effectiveness.

Susan has a dual Masters degree from the University of Pennsylvania in Social Psychology
and Education, with a concentration in Organizational Behavior from the Wharton School of
Business Susan lives in Los Angeles with her husband and two children and is studying
for her yoga teaching certification.

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